ePharmaSolutions is now part of WCGclinical.com

Contact Support by Email

EMAIL US
[email protected]

LOCATION:
5000 Centregreen Way, Suite 200
Cary, NC, 27513, USA

Contact Support by Phone

Our Support desk is available 24 hours a day, 7 days a week, using any of the phone number listed below. Please note that during our Saturday, Sunday and Holiday hours, Support is limited to password resets via phone calls only. For emergency Saturday, Sunday and Holiday support situations, please call us and ask that your call be escalated.

Toll Free US and Canada: 1-800-503-9480
Toll International: +1-610-832-8098

Chat with ePharmaSolutions Support

You can access chat support by visiting https://help.epharmasolutions.com/

Frequently Asked Questions

I never received my username/password

There could be several reasons you did not receive your username/password via the invitation to access our workspace: old/incorrect email address, it went to your “Junk” email folder, or we simply do not have an account for you. Please contact us and we will look into the issue for you.

I received my username/password, but am having trouble logging in

If you are having trouble logging in, please check the following:

• Our passwords are case sensitive. Ensure that you are typing in your username/password as it’s listed on your invitation.
• Usernames generally follow the format of LastName.FirstName with a period separating the two, not a comma.
• Verify that you are not typing an incorrect character (i.e. using a zero as an “O”).
• Beware of copying and pasting the login information, as at times it is possible to copy extra space at the end of a username/password which will invalidate the login. Try manually entering the information instead.

If you continue to experience trouble logging in, please contact us and we will work to get you in the system as soon as possible.

I can log in, however, I cannot view the training modules

To view most of our training modules, you will need to have the latest version of Adobe Flash Player installed on your computer. If you do not have the latest version, we suggest you upgrade by visiting https://get.adobe.com/flashplayer/.

If you are still unable to view the training modules once you have installed the latest version of Adobe Flash Player, please contact us.

I’m having trouble viewing PDF files using Google Chrome

By default, Google Chrome uses its own plugin to view PDF documents. To enable the Adobe Reader plugin for Google Chrome, follow the instructions listed here. Taking these actions may require assistance from your local IT department. We strongly suggest consulting your local IT team before making any changes to your computer.

Do you have any helpful resources that I can access if I run into additional technical issues?

There are a number of resources you can review if you ever run into any technical issues. We find that the most helpful are Adobe Flash Player, Adobe Reader, and Google Translate. If you need technical assistance past what these resources may provide, please contact us.

What are the minimum system requirements?

• Browser: Internet Explorer 11, Chrome 91
• Please add https://*.epharmasolutions.com to your list of trusted sites.
• Operating System: Windows 7 or higher
• Microsoft Office: Office 2007 or higher
• Network Communication: HTTP and HTTPS with destinations ports TCP/80 and TCP/443 from any TCP source port.
• Network Connectivity: Minimum 1.5 Mbps network connection speed is required